FAQ

Q- How much is shipping?
A- We Offer FREE Express Delivery: To USA Only!

Q- How long does shipping take?
A- All orders are shipped within 1-3 business days.  Shipping: U.S. orders will deliver within 3-7 days.

Q- Where is my order?
A- You can track your order using the tracking number found in the automated shipping confirmation email we send you when your items ships.

Q- What is my tracking number?
A- This is how you will be able to track your order. Your tracking number is sent to you via email and will be available 1-3 days after your order is placed. Please reach out if you haven’t received your tracking number 5 days after placing your order by contacting support.

Q- I’ve lost my tracking number. What can I do?
A- Simply contact us at customerservice@mimaroo.com with your full name and mailing address, and we will resend your confirmation number.

Q- How can I make changes to my order?
A- If you need to make changes to your order you will need to contact us within 12 hours of placing the order.
            We Can Change:
                 - Your delivery details
                 - Your name
                 - Your email
                 - Your phone number

Q- How can I cancel my order?
A- You must contact us within 12 hours.
   - We cannot cancel your order once it has already been shipped.  

Q- What is your return policy?
A- Please see our refund and Return Policy by clicking on this link: Mimaroo refund policy

Q- Who do I contact if there’s something wrong with my order?
A- If there's a problem with a purchase, let us know right away! Describe the issue and send any available photos to customerservice@mimaroo.com

 

Contact us:
If we still haven't managed to answer your question please feel free to contact us at support@mimaroo.com and we'll get back to you within 24hrs!